The quality management in the Special Education career: a path to excellence

Abstract

The scientific-technical development at present and its impact on Cuban society demands from the universities the constant concern to evaluate the quality of their services; l or which calls for strategic planning in correspondence with changes and social demands. The evaluation of the National Accreditation Board granted the category of Certificate to the Special Education career. Este work aims to propose a strategy for obtaining the category of Excellence in Special Education career University of Pinar del Río "Hermanos Saiz Montes de Oca". Theoretical methods were applied: historical-logical, analysis-synthesis, modeling; Empirical: documentary analysis, the survey, the Ishikawa Diagram, the SWOT Matrix and the interview; as well as statistics related to descriptive statistics. Three sample groups were intentionally selected (95 students, 31 teachers and 14 employers). This allowed the strategic planning of a group of variables to achieve superior quality results in five years (2016-2021). For which it developed the strategy with action in the short, medium and long term involving n not only the university but to employers, associations, communities, and the realization of schedules of implementation and the establishment of individual development plans of students and teachers. The continuous improvement of quality allows the evaluation culture to be considered as a long-term sustainable process, whose impact is not the evaluation itself but the system of improvement and sustainable development.